Refund Policy

Effective date: June 18, 2026

This Refund Policy explains how payments, prepaid credits, and refunds work on MyCreation (the "Service"), available at mycreation.io. It is operated by MyCreation ("we", "us", or "the Operator"). By topping up your wallet or using the Service, you agree to this policy.

Please note: This document is a general template provided for transparency and is not legal advice. If you need advice about your specific situation, please consult a qualified attorney.

1. Overview — Credits Are Prepaid Digital Goods

MyCreation does not use subscriptions. Instead, you pay per generation using credits.

• You add credits to a prepaid wallet by making a cryptocurrency top-up through our third-party cryptocurrency payment processor.
• Credits are prepaid digital goods. They are denominated internally, are consumed per generation, and are delivered and used immediately when you run a generation.
• Because credits are digital goods that are made available and consumed in real time, refunds work differently than for physical products. The rules below explain exactly when you are and are not charged.

2. Failed Generations Are Automatically Refunded

You are never charged for a generation that fails.

• Each time you run a generation (for example, creating a reference sheet, swapping a character, restyling an outfit or body, animating a photo, replacing a person in a video, or free-form image generation), the required credits are reserved from your wallet.
• If a generation fails — for example, the generation engine returns an error or does not produce a deliverable output — the credits for that generation are automatically refunded to your wallet.
• This refund happens automatically; you do not need to contact us to receive it. The credits return to your wallet so you can use them again.

3. Completed Generations Are Final

Successful, completed generations consume credits and are non-refundable.

• When a generation completes successfully and an output is delivered to you, the credits used are consumed and final.
• This is because the digital good (your generated image or video) is delivered immediately at the moment of completion. Once delivered, the work has been performed and the credits cannot be returned.
• Dissatisfaction with the artistic or aesthetic result of a successful generation (for example, the output not matching your expectations) is not a basis for a refund, because the generation was performed and delivered as requested. We encourage you to review the price shown before each generation (see Section 8) and to refine your inputs and prompts between attempts.

4. Credits Have No Cash Value

Wallet credits are an internal unit used only to access generations on MyCreation.

• Credits have no cash value.
• Credits are not redeemable, exchangeable, or withdrawable for money, cryptocurrency, or any other thing of value.
• Credits exist solely to be consumed by generations within the Service. They cannot be transferred to another user or converted back into the cryptocurrency you used to top up.

5. Cryptocurrency Top-Ups Are Irreversible

Cryptocurrency transactions are irreversible by their nature, and this is outside our control.

• Once a blockchain transaction is confirmed on the network, we cannot reverse, cancel, or "undo" it. No one can reverse a confirmed blockchain transaction.
• A successful top-up adds credits to your wallet. The cryptocurrency itself does not come back to you, and the credits follow the rules in this policy.

Double-payments and wrong-network deposits

We understand that crypto deposits can occasionally go wrong. If you believe you:

• paid twice for the same top-up,
• sent funds on the wrong network or to an unintended destination, or
• experienced a similar deposit error,

please contact us right away at support@mycreation.io with the details (see Section 7). We will review the situation on a case-by-case basis and try, in good faith, to help. Please understand that some situations — such as funds sent to an address or network we do not control — may be technically impossible to recover.

6. No Chargebacks

Because top-ups are made with cryptocurrency rather than a card or bank transfer, there is no chargeback mechanism. Crypto payments cannot be disputed or clawed back through a card network or bank. Any concern about a payment should be raised with us directly (see Section 7), and we will do our best to help under this policy.

7. Requesting a Review — If You Believe You Were Wrongly Charged

If you believe you were incorrectly charged — for example, credits were deducted but no output was delivered, a failed generation was not automatically refunded, or you experienced a deposit error described in Section 5 — you can ask us to review it.

• Email us at support@mycreation.io.
• Include as much detail as possible to help us investigate quickly:
  • the email associated with your account,
  • the date and time (with timestamps) of the generation or top-up,
  • the transaction details (for top-ups, the blockchain transaction reference, if available),
  • a description of what happened and what you expected, and
  • any screenshots or error messages.

We will review your request and aim to resolve it through a discretionary, good-faith resolution. Where we determine that you were wrongly charged, we may, at our discretion, restore the affected credits to your wallet. Any resolution is provided in good faith and on a case-by-case basis; this policy does not guarantee a refund outside the automatic refund of failed generations described in Section 2.

8. Pricing Transparency

We believe you should always know the cost before you spend.

• The credit price of each generation is shown and confirmed before you spend — you see the cost and confirm it before the credits are reserved.
• You will never be charged a different amount than what was displayed and confirmed for that generation.
• If a generation fails after you confirm, the reserved credits are returned automatically (see Section 2).

9. Changes to This Policy

We may update this Refund Policy from time to time, for example to reflect changes to our Service, payment methods, or applicable law. When we make material changes, we will update the Effective date at the top of this document and post the revised policy at mycreation.io. Your continued use of the Service after an update takes effect means you accept the updated policy. This policy is governed by the laws of the State of Delaware, United States.

10. Contact

Questions about this Refund Policy, a charge, or a deposit issue?

• Email: support@mycreation.io
• Website: mycreation.io

We will do our best to respond promptly and resolve your concern fairly.

This page is provided for general information and transparency. It is not legal advice. Questions? Contact support@mycreation.io.